Shipping Policy of RAVSOPIC

Effective Date: March 20, 2025

At RAVSOPIC, we are committed to providing timely and reliable shipping for all orders. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website.

1. Shipping Methods and Rates

We offer several shipping methods to meet your needs. The shipping cost will be calculated at checkout based on your location and the selected shipping method.

  • Standard Shipping: Typically delivered within 5-7 business days (for domestic orders).
  • Expedited Shipping: Delivered within 2-3 business days (for domestic orders).
  • International Shipping: Available to select countries with delivery times varying based on the destination.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping to Domestic Addresses

  • Domestic Orders: We ship within the United States. Shipping times and fees depend on the shipping method selected at checkout.
  • Packaging: We carefully package all products to ensure they arrive in perfect condition. We aim to use environmentally friendly packaging materials whenever possible.

4. International Shipping

  • Available Countries: We offer international shipping to select countries. If your country is not listed during checkout, please contact us at info@rovasopic.com for more information.
  • Customs Fees and Duties: International customers are responsible for any applicable customs duties, taxes, or import fees upon delivery. These fees are not included in the price of the product or the shipping charges and must be paid by the recipient.
  • Delivery Time: International shipping typically takes between 7-15 business days, depending on the destination. Delivery times may vary due to customs processing.

5. Shipping Confirmation and Tracking

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use the tracking number to track your shipment on the carrier’s website.

6. Lost or Damaged Items

  • Lost Packages: If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will assist in filing a claim with the carrier if necessary.
  • Damaged Items: If your order arrives damaged, please take pictures of the damaged items and packaging, and contact us immediately. We will arrange for a replacement or refund depending on the situation.

7. Shipping Restrictions

  • PO Boxes: We currently do not ship to PO boxes. Please provide a physical address when placing your order.
  • Unavailable Shipping Areas: There may be some locations where we cannot ship due to carrier restrictions. If we are unable to ship to your area, we will notify you and work with you to resolve the issue.

8. Customer Responsibilities

  • Accurate Shipping Information: It is your responsibility to provide accurate shipping information at the time of order placement. Incorrect or incomplete addresses may cause delays or result in the return of your package.
  • Unclaimed Packages: If your package is returned to us because it was unclaimed, you will be responsible for any additional shipping charges to reship the item.

9. Contact Us

For any questions regarding shipping or assistance with your order, please contact us:

  • Email: info@rovasopic.com
  • Phone: (818) 541-1991
  • Address: 2512 Rockdell St, La Crescenta, California, United States

Thank you for choosing RAVSOPIC! We are committed to delivering your gourmet food products with care and efficiency.