Shipping Policy – Effective as of January 6, 2025

At RAVSOPIC, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our procedures for processing, shipping, and handling your orders. Please read through the policy to understand how we manage shipping for your purchases.

1. Order Processing

  • Processing Time: All orders are processed within 1-2 business days. Orders are processed Monday through Friday, excluding holidays. Once your order has been processed, you will receive a shipping confirmation email with tracking details (if applicable).

  • Order Cut-off Time: Any orders placed after 3:00 PM (PST) or on weekends and holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • Domestic Shipping: We offer various shipping methods for orders within the United States. Shipping times vary depending on the carrier and your location. Estimated delivery times are provided at checkout. Delivery time typically ranges from 3 to 7 business days for standard shipping, but expedited shipping options are also available.

  • International Shipping: At this time, we only offer domestic shipping within the United States. If we expand our shipping capabilities to other countries, we will update this policy accordingly.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight of your order and the shipping address. You will see the available shipping options along with the corresponding rates before finalizing your order.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email confirmation with tracking information. You can track the status of your order directly through the carrier’s website or by contacting us if you need assistance with tracking.

4. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We may not be able to ship to P.O. Boxes, APO, or FPO addresses for certain products. Please check with our customer service team if you need assistance with these types of addresses.

  • Address Errors: Please ensure that your shipping address is accurate and complete. RAVSOPIC is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error with your shipping address, please contact us as soon as possible.

5. Shipping Delays

While we strive to meet estimated delivery times, please note that shipping delays may occur due to factors outside of our control, such as weather conditions, holidays, or issues with the carrier. RAVSOPIC is not responsible for delays caused by the shipping carrier, but we will work with you to resolve any issues that may arise.

6. Damaged or Lost Items

If your package is damaged during shipping or you did not receive your order, please contact us immediately. We will work with the carrier to resolve the issue and either send a replacement or offer a refund, depending on the situation.

7. Return Shipping Costs

If you need to return an item, the customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a damaged or incorrect product). Please refer to our Refund and Returns Policy for further details on return procedures.

8. Customer Responsibility

It is the customer’s responsibility to check the status of their delivery and to report any shipping issues (e.g., lost or delayed packages) in a timely manner. We encourage you to monitor your tracking information and contact us if any issues arise during transit.

9. Changes to the Shipping Policy

RAVSOPIC reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this page regularly for updates.

10. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us:

  • Email: info@rovasopic.com
  • Phone: (818) 541-1991
  • Address: 2512 Rockdell St, La Crescenta, California, 91011

Effective Date: January 6, 2025

Thank you for choosing RAVSOPIC! We strive to make your shopping experience smooth and efficient.