Refund and Returns Policy of RAVSOPIC
Effective Date: March 20, 2025
At RAVSOPIC, we are dedicated to providing you with high-quality gourmet food products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer the following refund and return policy to make your shopping experience seamless.
1. Return Eligibility
- Timeframe: Returns must be initiated within 30 days from the date you receive your order.
- Condition: To be eligible for a return, the items must be unused, unopened, and in their original packaging with all tags and labels attached.
2. Non-Returnable Items
Certain products are not eligible for return or exchange, including:
- Customized or personalized items.
- Perishable goods such as fresh food, which cannot be returned once opened.
- Items marked as final sale or clearance products.
3. How to Initiate a Return
To return an item, please follow these steps:
- Contact Us: Email us at info@rovasopic.com within 30 days of receiving your order, including your order number and the items you wish to return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to send the items back.
- Return Shipping: You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).
4. Refund Process
- Refund Eligibility: Once we receive and inspect the returned item, we will notify you about the status of your refund. If your return is approved, we will issue a refund to the original payment method.
- Refund Timeframe: Refunds are processed within 5-7 business days after we receive the returned item. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5. Exchanges
If you would like to exchange an item for a different size, flavor, or product, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Items
- Damaged Products: If you receive a damaged or defective item, please contact us immediately at info@rovasopic.com within 7 days of receiving the order. Provide photos of the damaged items and packaging.
- Resolution: We will offer a replacement or refund for any damaged or defective products.
7. Gift Returns
If you received a product as a gift and wish to return it, please contact us with the order details, and we will assist you in processing the return or exchange.
8. Exceptions
Some products may have specific return conditions that differ from this general policy. These will be clearly mentioned on the product page or at the time of purchase.
9. Contact Information
For any inquiries or assistance regarding returns or refunds, please contact us:
- Email: info@rovasopic.com
- Phone: (818) 541-1991
- Address: 2512 Rockdell St, La Crescenta, California, United States
Thank you for choosing RAVSOPIC! We are committed to providing an exceptional shopping experience and will do our best to ensure your satisfaction.