Refund and Returns Policy – Effective as of January 6, 2025

At RAVSOPIC, we strive to provide the highest quality products and services. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below for more information.

1. Returns

  • Eligibility for Returns: We accept returns on products within 14 days of purchase if they are unused, unopened, and in their original packaging. To initiate a return, please contact us at info@rovasopic.com or call us at (818) 541-1991 with your order details.

  • Non-Returnable Items: Some products are non-returnable due to health and safety regulations (e.g., perishable items or custom orders). These items are clearly marked as non-returnable at the time of purchase.

2. Refunds

  • Refund Eligibility: To be eligible for a refund, items must be returned in their original condition within 14 days of the purchase date. Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.

  • Refund Process: If your return is approved, a refund will be processed to the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds: In some cases, only partial refunds may be issued, such as if the item is damaged or missing parts not due to our error. We will evaluate each return on a case-by-case basis.

3. Exchanges

  • Exchanges for Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a full refund, depending on your preference. Please retain the item and packaging for return.

  • Exchanges for Other Reasons: If you wish to exchange an item for another product, please follow the return process, and once the original item is returned, you can place a new order for the desired item.

4. How to Initiate a Return or Refund Request

To initiate a return or refund request, please reach out to us via:

Please include your order number, the reason for the return or refund, and any relevant images if the item is damaged or defective.

5. Shipping Fees

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect products).
  • Original Shipping Costs: Shipping charges are non-refundable unless the item is defective or an error was made in processing your order.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to us:

  • Email: info@rovasopic.com
  • Phone: (818) 541-1991
  • Address: 2512 Rockdell St, La Crescenta, California, 91011

By making a purchase with us, you agree to the terms of this Refund and Returns Policy.

Effective Date: January 6, 2025