Refund and Returns Policy of RAVSOPIC

Effective Date: June 27, 2025

At RAVSOPIC, we take pride in delivering premium gourmet food products and an exceptional customer experience. If you’re not fully satisfied with your purchase, we’re here to make the return or refund process simple and transparent.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Timeframe: Initiate your return within 30 days of receiving your order.

  • Product Condition: Items must be unused, unopened, and in original packaging, including all tags and labels.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products

  • Perishable goods (e.g., fresh food) that have been opened

  • Final sale or clearance items

3. How to Initiate a Return

Please follow these steps:

  1. Contact Us: Email info@rovasopic.com with your order number and details of the item(s) you wish to return.

  2. Receive Authorization: Our support team will issue a Return Authorization along with return instructions.

  3. Ship Your Return: Send the items back using a trackable shipping method. Unless the return is due to our error (damaged or incorrect items), return shipping costs are your responsibility.

4. Refund Process

  • Eligibility: Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

  • Method: If approved, your refund will be issued to your original payment method.

  • Timeline: Refunds are typically processed within 5–7 business days after receipt. Your bank or payment provider may take additional time to reflect the refund in your account.

5. Exchanges

Need a different size, flavor, or item?
Please initiate a return for the original item and place a new order for the one you prefer.

6. Damaged or Defective Items

  • Report Issues Promptly: If you receive a damaged or defective item, contact us at info@rovasopic.com within 7 days of receiving your order.

  • Provide Photos: Include images of the damaged item and packaging to help us process your request quickly.

  • Resolution: We’ll offer a replacement or a full refund, depending on your preference.

7. Gift Returns

If the item was received as a gift, please reach out to us with the order information. We’ll assist you in processing a return or exchange.

8. Exceptions

Some products may include unique return conditions. These will be clearly stated on the product page or at checkout.

9. Contact Information

For help with returns or refunds, please reach out to:

  • Email: info@rovasopic.com

  • Phone: (818) 541-1991

  • Address: 2512 Rockdell St, La Crescenta, California, United States